For questions about the status of your order, or for help placing a new order, please email [email protected]
Our materials are packaged carefully to prevent damage during shipping. If you receive damaged items, please contact us within 15 days of receiving your order and we will gladly replace them.
A 20% restocking fee will be applied to returns for reasons other than damage. Please contact us before returning items. Your account will be credited for the purchase price of the materials you return that are in resalable condition, less the 20% restocking fee. All materials must be returned unopened, with the original packaging intact. No credit will be given for materials returned with the packaging opened or after 90 days of purchase date.
You are responsible for return shipment costs. When returning your materials, be sure to:
1. Pack items carefully to prevent damage
2. Include a copy of packing slip with the materials you are returning
3. Return to:
Gundersen National Child Protection Training Center Returns
4332 Mormon Coulee Road
La Crosse, WI 54601